How Zendesk uses Slack

When technology is the core of your business, managing risk is a 24/7 concern.

There are the big, infrastructural risks, like a complete outage of a cloud region. There are the bugs that might slip through and impact the customer experience. There’s the risk your data might be leaked, stolen or otherwise compromised. And for platform companies like Zendesk, there’s also the risk of fraud and abuse. Spammers using the platform to send mass unwanted emails. Brand impersonators,...

Modern incident response: How companies use Slack for faster resolution and less stress

Whether it’s a fast-growing 2,000-person company like Iress or a Fortune 50 company like Target, Slack offers employees a central source of truth to easily navigate high-pressure scenarios. Employees have one tool for everything, removing the burden of redundant email chains, endless games of phone tag, and isolated applications that don’t speak to each other.

This whitepaper outlines how customers use Slack for faster resolution, less stress, and fewer repeat...

How Slack’s own developers use Slack: Best practice from engineering teams

As a company with engineering teams of its own looking to realize the full value of Slack in everything they do, Slack thought it made sense to turn the spotlight on itself. So here’s the story of how Slack’s developers use Slack every day.

Every team is different, so what works for us won’t necessarily work for everyone. But read this whitepaper for some insights about engineering teams’ use of...

AWS Marketplace Webinar: Chaos and feature experimentation for safer, faster deployment with AWS

You're invited! Join this presentation with Adrian Cockcroft, VP of Cloud Architecture Strategy at AWS, to discover a path to building resilient systems that enable features to be continuously deployed faster and more frequently to customers than the competition.

WHEN? March 31, 1100 PT / 1400 ET

The webinar will explore how to build a foundation for safely testing in production. You'll take away best practices for using chaos engineering to catch unknowns early and roll...

AWS Marketplace Webinar: How to optimize your serverless applications using observability solutions

The stateless nature of serverless architecture leads to hundreds of microservices with functionalities, resources, and events – which can make comprehensive environment observability challenging. Join Amazon Web Services and DevOps Institute for a session on how to mitigate these challenges and focus more on business value. Learn how serverless application monitoring can help you quickly understand and optimize your architecture with a single pane of glass for microservices and...

On Demand Webinar! Blazor In-Depth: Full-Stack C# with Telerik UI for Blazor and Entity Framework

Join us in building a full-stack Blazor web application using the most fully featured native component suite available—Telerik UI for Blazor! In this live demonstration, you’ll learn how powerful the combination of Telerik UI for Blazor and the Blazor framework are as we tackle complex scenarios and heavy workloads with ease.We’ll explore best practices for architecting a real-world application and how to implement common features including:

CRUD operations with the Telerik UI...

On-Demand Webinar! What’s Next in Remote Management: Leading a Distributed Engineering Team

We blinked, and the future of work became now. With entire populations working from home, you may be asking: “Is there a right way to do distributed work? How do I effectively manage a remote engineering team?”

Join this webinar to learn about the tools, structures, and strategies that will equip your engineering team with the secret sauce to thrive in this era of remote work. Unprecedented change can unlock new opportunities for business acceleration, are you...

Sales and syntax: How app developers will reshape the future of retail

The Internet of Things portends a world in which physical products, devices, vehicles, buildings and other items are infused with digital identities, capable of collecting and exchanging data. It all sounds impressive enough - but developers and brands need to think further ahead. This exclusive whitepaper from Digimarc and DeveloperTech aims to help developers assess requirements and truly consider their impact on consumers for the potential of a connected world to be fully...