When technology is the core of your business, managing risk is a 24/7 concern.

There are the big, infrastructural risks, like a complete outage of a cloud region. There are the bugs that might slip through and impact the customer experience. There’s the risk your data might be leaked, stolen or otherwise compromised. And for platform companies like Zendesk, there’s also the risk of fraud and abuse. Spammers using the platform to send mass unwanted emails. Brand impersonators,...

Whether it’s a fast-growing 2,000-person company like Iress or a Fortune 50 company like Target, Slack offers employees a central source of truth to easily navigate high-pressure scenarios. Employees have one tool for everything, removing the burden of redundant email chains, endless games of phone tag, and isolated applications that don’t speak to each other.

This whitepaper outlines how customers use Slack for faster resolution, less stress, and fewer repeat...

Slack is used in pretty much every department and discipline, but software engineering is where it all started, and is still the source of a lot of the user love that keeps us coming to work smiling.

This eBook is a quick introduction to some of the ways Slack helps...

Slack commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) companies may realise by deploying Slack Plus or Slack Grid.

The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Slack on their...

As a company with engineering teams of its own looking to realize the full value of Slack in everything they do, Slack thought it made sense to turn the spotlight on itself. So here’s the story of how Slack’s developers use Slack every day.

Every team is different, so what works for us won’t necessarily work for everyone. But read this whitepaper for some insights about engineering teams’ use of...